Our complaints policy

How do I make a complaint?

We recommend you put your complaint in writing. But please get in touch with us by whatever method suits you best – post, phone, fax or email.

Please write to or call the Complaints coordinator at:

Artemis Fund Managers Limited
Cassini House
57 St James’s Street
London, SW1A 1LD
Tel: 0800 092 2051
Fax: 020 7399 6497
Email: [email protected]

There are risks associated with sending confidential information by email – so please be aware that, if you contact us in this way, we may reply by post or phone.

Who will deal with my complaint?

In the first instance, your complaint will be handled by our complaints coordinator. If you are not satisfied with their response, you may ask to be referred to our compliance team.

If you are still unhappy, the Financial Ombudsman Service may be able to help.

How will my complaint be handled?

We will try to resolve your complaint as quickly as we can, preferably within 24 hours. At the latest, we will acknowledge it within five working days.

Our aim is to put things right with our first response. Sometimes, though, a longer investigation is needed. In these cases, we try to complete our review within four weeks. If that is not possible, we will explain why – and let you know when you can expect to hear from us again.

We hope you will be satisfied with our response. If we do not hear from you within eight weeks, we will treat your complaint as settled and close our files. Should you tell us later that you are still unhappy, we will review it again.

The Ombudsman

You have the right to take your complaint to the Financial Ombudsman Service (opens in a new window), free of charge. Although there is a time limit for doing this, we will agree to the Ombudsman's review even if you have missed the deadline.